One way to be objective is to be straightforward and use examples when arguing. Examples help reduce generalization and inaccuracy.
So when you talk about lateness, for example, don’t say that the employee always arrives after the start time.
One aspect that demands consideration is that it is important to use examples in meetings, as it makes them even more interesting because they provide a more practical view of the issues, bringing the topics closer to the reality of people and companies.
Consider using stories and examples that enhance what you are saying and improve understanding.
Observation : Stories are a good way to argue because they help in the process of persuasion and in activating the brain.
#13. Avoid using “but”
When you say something is right, but one mexico telegram data thing is wrong, the other person ends up paying attention exclusively to the criticism, instead of understanding the positive consideration involved in the statement.
Therefore, if possible, use “and” to replace “but”.
For example, if you think an idea could be improved, don’t say, “I liked the idea, but it needs some tweaking ,” but rather, “I liked the idea and I know we can think of strategies to increase its effectiveness.”
This makes the person feel more comfortable hearing criticism and seeing it in a positive light.
#14. Don’t get defensive
People tend to take a defensive position my segment immediately appeared before my eyes and often do not realize that they are assuming that role, which causes countless and major problems in communication.
This behavior helps neither the other person nor you.
Getting out of that defensive stance helps to:
- increase the ability to hear arguments;
- come to an agreement;
- connect with others.
So the ideal is to have an affectionate stance, showing that you know what you want and are willing to listen to different arguments.
At many points in life, people need to know when to be quiet and that sometimes it is better not to talk, thus giving them time to think about their response and organize their thoughts.
This is also the case in the business world, because an unstructured and ill-considered sentence can ruin a business.
Aside from that issue, silence is also part of one of the good communication skills, so practicing its use is essential to avoid being misinterpreted.
Remember not to confuse knowing how to silence at the right moment with staying silent all the time. Balance these two elements and you will have better results in the communication process.
#16. Have empathy
Empathy is a very necessary feeling lack data because it allows a person to put themselves in another person’s shoes, trying to understand their reasons.
In the corporate world, exercising empathy is a way of learning, for example, to understand the personal problems of employees that invariably interfere with work.
In this sense, it is important to know that there are different points of view and that each person sees things according to their vision, culture, education and values. Therefore, do not judge the attitudes of others, always try to understand other people.
#17. Make a script to chat casually
It may seem strange, but casual conversations can cause problems for those involved.
So, creating a script for casual conversation is a way out of moments of overwhelming silence.
A technique that is often quite effective in everyday conversations is to talk about family, recreation, occupation and desires.
By considering these issues, you can get to know your coworkers and collaborators better.
The script allows you to deepen the conversation and find common interests.
#18. Speak according to your audience
You may have something to say, but depending on your audience, you may need to adjust the way you deliver your message.
For example, for a production employee, talking about working capital and investments using technical terms is not appropriate. It is better to explain that productivity needs to be increased because the company has few available resources.
That is, the same message can be conveyed in different ways and it is up to you to adjust it to the audience in order to obtain maximum attention and understanding.
#19. Practice positivity
Positivity is a trait that really makes a difference in people’s lives.
Being an entrepreneur, it is quite normal to receive negative news due to unforeseen events that occur, however, you should:
- know how to maintain a positive attitude;
- understand the problems;
- accept that expectations cannot always be exceeded.
This way you can maintain good communication and not lose your mind, and it also helps you better visualize solutions to problems.
#20. Keep a focus on the results of the conversation
A talk in a corporate environment always has a goal.
Learning to focus on the expected results is a way to avoid unnecessary diversions and arguments. So, keep in mind to maintain objectivity.
#21. Ask for feedback
Feedback is a technique used to indicate to collaborators their positive and negative points, also showing what is expected of their work .
But this method is also useful for senior management. Thus, it is important for the entrepreneur and/or manager to request feedback because this is a way to improve communication.
Through these it is possible to know if the interlocutors are understanding the message well, that is, if the information is being transmitted appropriately.
#22. Offer a response after a conversation
The conversation may be good, clear and objective, but if you do not provide a response a few hours or days later, the result will be negative.
The other person must know what you intend to do and what actions you are taking to resolve the situation.
Feedback can be provided via another conversation, email, phone, WhatsApp, etc. The goal is to show what you are doing and also to understand the reaction of the interlocutor after the conversation. This way, both parties win.
Did you like the 22 tips to improve communication skills? Keep learning about this topic: read our content on rapport and its importance during sales . You will find it very useful!