Source Contact Center Pipeline Year Month Tags Careers Employee Experience Professional Development Training Related Articles More from Author Contact Center Pipeline Previous Blog Posts Month Top Posts How to Best Invest in Agent Retention How to Best Invest in Agent Retention Excellence Behind the Customer Experience is a Happy […]
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I have guided my career by the motto: “Take care of your employees and they will take care of your customers.” Mentoring, emphasizing the importance of work/life balance, motivating milestones, and investing in professional development are just some of the ways I leverage my position to help my team A […]
better train our representatives. Reps may not be the most skilled on the phone, but have incredible control over the live chat experience. This allows us to rely on and leverage people’s strongest skills while giving them greater room to grow in other areas. These multiple channels allow […]
