Sending a copy of the document
- – today, many companies no longer send invoices in physical form, but online.
- Accepting a question – there’s nothing worse than “silence on the path” when someone asks you a question. It’s clear that you won’t get an answer to every question right away. However, a transactional email can do this for you, which will reach the questioner within a few minutes. Indicate in the message when the person can expect your answer to the question (and don’t delay too much).
- Acceptance of a complaint, acknowledgement/non-acknowledgement of a complaint – complaints are certainly loan database not positive for you. But believe me, if you treat complaining customers with respect and don’t give up on answering, this customer may come back to you again and even give you a positive reference for your willingness.
- Receiving a Returned Product – It may happen that a customer returns a product that doesn’t fit or meet their expectations. You should with so many options available, it’s important to research let them know that the product has arrived safely. Include information about a refund or other compensation.
- Your forgotten password, password reset – who hasn’t forgotten their password, as if they didn’t exist. Also consider this for visitors registered on your site or application and allow them to reset their password.
Kill multiple birds with one stone
- Low costs – you will only have to invest in the tool you will use for automation and the salary of a person who will check transactional business leads emails from time to time.
- – writing to each customer or inquirer individually is tedious, annoying and often impossible. Thanks to transactional emails that can contact an unlimited number of recipients in a single day, you will save a lot of time and nerves.
- Communication channel – transactional emails are the ideal communication link between you and your customers.
- Assistant in the purchasing process – a transactional email can include a limited-time discount coupon, the status of loyalty points that can be used on the next order, or even offer related goods that the buyer might also find useful.