Did you know that you don’t need to have Siri or Alexa at home to talk to a robot?
Artificial Intelligence (AI) has been part of your relationships for a long time and you may not have realized it.
Probably almost every time you were assisted via chat to ask a question or solve a problem, it was a chatbot that helped you.
Although some are visibly mechanical and recognizable
In messages, the development of this europe cell phone number list has already led us to interactions very close to human language.
But conceptually, what is a chatbot?
Basically, it is software created to “talk” to humans in the digital environment and is often found on various platforms such as websites, chats and messaging applications.
Its advantages are countless, with several possibilities in service channels, marketing and even e-commerce, and what’s better, with a high rate of assertiveness and agility, always focusing on greater productivity.
And they were born from the increasingly urgent need for communication compatible with the digital transformation we are experiencing, with customers online at any time of the day or night seeking immediate solutions to their problems.
Experts have considered chatbots to be the future of company-customer relations, after all, they make all services faster and more efficient, reduce operational costs, convert leads, strengthen relationships and improve overall brand communication.
How does a chatbot work?
These are programs that process information, communicating through “natural” human language with coherent ai in e-commerce according to their database. The degree of “naturalness” and response capacity will depend on the complexity of the software.
These automated programs can be available to the user full-time, making brands accessible at all times, 24 hours a day, 7 days a week, without depending on labor and physical space.
There are two types of chatbot:
- Programming by rules or pre-defined guidelines;
- Programming by artificial intelligence and machine learning.
Chatbots based on a set of rules or guidelines
The simplest type, which offers a less natural interaction and a more mechanical experience for the user.
This chatbot only responds to literal and usa b2b list phrases. Has no ability to assess intent and context, and has a vocabulary understanding restricte. To what was into its code. Therefore, its performance will on how the data was fed.
For example, there are several different ways to ask. The price of a product and if the exact phrase by the user has not been programme. The bot will not understand the information.
Artificial Intelligence-Based Chatbots
The most sophisticated model, capable of “learning” from each interaction established. It is thanks to AI that the most developed chatbots have come ever closer to interacting in a pleasant and fluid conversation, offering pleasant experiences to customers.